FAQ

Planning your perfect getaway to Royal West Indies Resort? Here are some common questions and answers to help you prepare for your stay.

Booking & Reservations

How do I make a reservation at Royal West Indies Resort?

You can easily book your stay directly through our website CHECK AVAILABILITY, or by calling our reservations team toll-free at 1(800) 332-4203 or locally at 1 (649) 946-5004..

We offer a range of spacious and comfortable suites, including Studio Suites, One-Bedroom Suites, and Two-Bedroom Suites, each designed to provide a relaxing and enjoyable stay.

Yes, a deposit is typically required to secure your booking. The specific deposit amount and due date will be provided during the reservation process, and vary based on the season and length of stay.

Our cancellation policy varies by season and booking type. Please refer to the specific terms and conditions provided at the time of your booking, or contact our reservations team for detailed information.

Minimum stay requirements may apply, especially during peak seasons and holidays. Details will be specified when you select your travel dates.

Accommodation Details

What amenities are included in the suites?

All our suites are well-appointed and include private balcony/patio, air conditioning, fully equipped kitchen/kitchenette (for 1 & 2 beds), en-suite bathroom, living area, complimentary Wi-Fi. Specific amenities may vary by suite type.

Our One-Bedroom and Two-Bedroom Suites feature fully equipped kitchens, perfect for those who wish to prepare their own meals. Studio Suites include a convenient kitchenette.

 

Yes, complimentary Wi-Fi access is available in all suites and throughout the resort for your convenience.

Resort Amenities & Services

What dining options are available at the resort?

Royal West Indies Resort is home to Pelican Bay Restaurant & Bar, offering delicious full breakfast, lunch, and dinner service. Don’t miss their popular happy hour!

 

Yes, we feature beautiful resort swimming pools for our guests to enjoy, perfect for a refreshing dip or lounging in the sun.

Pool at Royal west indies resort

We offer various resort activities, and our concierge can assist you in arranging popular Turks and Caicos experiences such as snorkeling, diving, boat tours, fishing, spa services, vacation photography, weddings. We are located on the pristine Grace Bay Beach. Please see more detalied information here.

Yes, complimentary on-site parking is available for guests.

Yes, spa services can be arranged for our guests to ensure a relaxing and rejuvenating experience during your stay. Please inquire with our front desk or concierge for details and bookings.

Your Comfort, Our Priority

At Royal West Indies Resort, our dedicated team embodies the true spirit of island hospitality, ensuring your every need is met with warmth and efficiency. From the moment you begin planning your trip, we’re here to make your stay seamless and unforgettable.

Our guest services extend to pre-arrival arrangements, helping you craft the perfect Turks and Caicos experience before you even arrive. Whether it’s arranging airport transfers, booking excursions, securing restaurant reservations at Pelican Bay or other island favorites, or simply answering your questions, our team is ready to assist.

Upon your arrival, you’ll find our staff attentive and ready to enhance your stay, from daily refreshed amenities to providing local insights and recommendations. Relax and let us take care of the details so you can fully immerse yourself in the beauty and tranquility of Grace Bay.

Check-in & Check-out

What are the check-in and check-out times?

Standard check-in time is  3:00 PM and check-out time is 11:00 AM. We recommend confirming these times at the time of booking.

 

Early check-in and late check-out requests are subject to availability and may incur an additional charge. Please contact the front desk on the day of your arrival or departure to inquire.

General Resort Information

Where is Royal West Indies Resort located?

We are ideally situated in the heart of Providenciales, Turks and Caicos, directly on the world-renowned Grace Bay Beach. More information about our location.

Yes, Royal West Indies Resort welcomes families and offers amenities and suite options suitable for guests of all ages.

We strive to accommodate all our guests. Please contact us directly to discuss any specific accessibility needs you may have, and we will do our best to assist you.

Unfortunately, we do not allow pets at the resort.

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