COVID-19 Protocol and Procedures

General Procedures

  • Temperature Checking – Infrared “no touch” thermometers or cameras
  • Physical Distancing – Standing 6ft away from others that are not part of your “bubble”
  • Hand Sanitizer – Readily available and “touch-less” where possible
  • Social distancing
  • Health Checks & Procedures – Guests and Staff

Guest Arrival

  • All guests are required to wear a protective mask upon check in, in public areas and in close contact with others
  • The resort will have only a limited number of masks available
  • Your temperature will be taken with a non-contact thermometer.
  • If your temperature is indicative of a fever (100F or 38C) you will be required to contact the local hospital and subject to quarantine
  • Hand sanitiser will be available at the front desk, various points throughout the property and in the guest room
  • The resort does not provide guest transport, however, all guests requiring transport services must check with the local taxi association on the standard COVID-19 protocol and procedures.
  • Staff will be wearing masks and our shields at the front desk
  • Social distancing will be required at the front desk (6ft away from each other)
  • All guests will be asked “Health Screening” questions.

Guest Rooms

  • All rooms will have information pertaining to COVID-19 and the protocol for the resort
  • All rooms will have been disinfected and sanitised prior to the guest arrival
  • All bedding (linen, towels, mats/carpets, upholstery, etc.) and in-room equipment and appliances will be sanitised prior to the room being prepared for the guest arrival
  • All in-room amenities will be sanitised such as bottled shower gel, bar soap, amenity shampoo, etc.
  • All room cleaning staff will work with PPE – masks and or shields and protective gloves
  • Daily housekeeping service will still be provided. Cleaning staff will wear PPE.

External Tours, Excursions and Activities

  • All tour excursions will be restricted to family and private group tours
  • PPE must be worn during all activities; exemption is water based activities
  • Please contact the tour excursion company or supplier for their COVID-19 protocol and PPE requirements
  • The availability of tours and activities may vary due to COVID-19 restrictions

Pool & Beach

  • All pool and beach loungers will be set up with appropriate social distancing
  • All loungers, chairs and tables will be sanitised and disinfected after each use
  • PPE must be worn during all activities; exemption is water based activities

Moving Around the Resort Property & within Common/Public Areas

  • PPE must be worn during when moving around the property; using pathways, hallway and corridors
  • PPE must be worn when accessing the pool areas and the beach
  • PPE must be worn when accessing the parking lot, the front desk and the restaurant

Restaurant & Bar Service

  • PPE will be worn by staff; masks and or shields and gloves
  • Opening/closing hours may vary due to COVID-19 restrictions
  • Social distancing will be enforced at the restaurant and bar area
  • Sit down dining service will be limited
  • Guests will be required to wear PPE when approaching the restaurant and bar area
  • Beach beverage service will be limited and will vary based on COVID-19 restorations

Travel & Medical Insurance

  • Travel and medical coverage insurance is recommended. Please review the policy prior to arriving at the destination.

Opening & Closing Hours

  • Opening and closing hours may vary for all facilities due to COVID-19 restrictions
  • This will also apply to outside vendors and suppliers.

Select Your Accommodation

Spacious, comfortable, well appointed…and surprisingly affordable

Studio Suite

Price From
295.00 USD per night
These 540 sq. ft. suites are ideal for couples, individuals and business travelers alike. These 540 sq. ft. suites are ideal for couples, individuals and business travelers alike. Walk out balconies offer full enjoyment of the tropical environment while the ...
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One Bedroom

One Bedroom Suite

Price From
435.00 USD per night
Showcasing a wraparound balcony providing wonderful views of Grace Bay Beach or Royal West Indies' tropical gardens, these 1004 sq. ft. suites provide an airy and spacious living environment for couples and small families. The views extend into the spacious ...
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Two bedroom Suite- Resort

Two Bedroom Suite

Price From
555.00 USD per night
Many of the Royal West Indies' studio and one bedroom suites were designed with a common foyer that when used, allow the formation of a 1544 sq. ft. two bedroom, two bath suite. The two bedroom configuration offers a perfect ...
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